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Collections Rep

Job Title

Collections Rep

Employee Type

Employee

Requisition Primary Location

Finksburg, Maryland

Job Description

WHO ARE WE?
WASTE CONNECTIONS, Inc. (NYSE: WCN) We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.

Waste Connections has an immediate opening for a Collections Representative based in Finksburg, MD.  In this position you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

JOB DUTIES:

  •  Making 70-80+ outbound calls daily on delinquent accounts managing automated calls
  •  Managing automated calls and emails
  •  Working with various managers and departments strategizing and executing monthly collection plans
  •  Handle difficult customers and escalated calls
  •  Maintain communication and reporting with our 3rd party collection agency
  •  Maintain accurate notes in customer accounts
  •  Provide assistance with on line payments
  •  Provide customers recap of accounts for billing disputes
  • Results reporting to management

REQUIREMENTS:

  •  Minimum of 1 year of credit and collections experience.
  •  Minimum of 1 year of experience making heavy outbound collections calls.
  •  Strong computer skills to include Microsoft Excel and Word experience.
  •  Strong verbal and written communication skills.

Apply today and Connect with Your Future!

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans) 

Job Requirements:

Education:

Language: 

Certification(s):

Competencies:

Responsibilities:

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